JP Moore Associates Management Consulting is a strong consultancy firm specializing in the delivery of service solutions in the domains of Customer Service, Customer Support and Information Technology. Together with our customers, we design long-term strategies to achieve the most profitable future performance.
Our client base spans several market industries, including High Technology, Health care, Government, Not-for-Profit, and Online Services.
Jim Moore is a management consultant with over 25 years experience in the High Technology Industry. He has in-depth experience leading Customer Support and Service and Information Technology organizations. Jim has a strong track record of driving change and innovation in organizations to improve efficiency of the business and meet evolving business needs. He is a dynamic and motivational leader with experience leading groups of hundreds of employees. Jim is a strong communicator and consensus builder able to work across organizational boundaries to achieve corporate objectives. He has the unique ability to bridge the gap between technology and business.
Jim has worked with several of the largest software companies in the industry including Lotus, Symantec, and Sage. He started his career as a software programmer but quickly moved into management and corporate leadership. He has held a variety of roles including Vice President of Customer Support and Services, Senior Vice President of Information Technology, and Senior Director of Operations. Jim has led multiple award winning turnarounds of Customer Support operations and managed companies through periods of explosive growth and change.
In his role as a management consultant, Jim helps companies increase their profitability by increasing customer loyalty and improving operational efficiency. His experience in building a customer centric culture and focus within a business combined with the ability to improve business processes and implement technology provide a very powerful combination that delivers high value and ROI to his clients.
Jim received his Bachelor of Science degree with a major in Computer Science from the University of Alberta in Edmonton, Alberta.